This Privacy & Security Policy explains how Aussie Direct Supply collects, uses, stores and protects personal information when you visit our website, place an order or contact our team. We are committed to protecting your privacy and maintaining secure handling of customer information.
Privacy Policy
Aussie Direct Supply regards customer privacy as an important part of our relationship with our customers. This Privacy Policy explains how we collect, use, store and protect personal information provided through our website, customer service channels and order processes.
If you have any questions or concerns about this policy, please contact us at support@aussiedirectsupply.com.
Collection of Information
In order to use the Aussie Direct Supply website or place an order, we may collect information required to provide our products and services. This may include your name, email address, phone number, billing address, shipping address, order details and payment-related information.
We may also collect and store correspondence relating to sales, support, accounts and customer service. This may include communication by email, phone, mail or directly through our website.
Use of Collected Information
Information collected from Aussie Direct Supply customers is used to process orders, provide products and services, respond to enquiries, manage customer support, arrange shipping, process payments and maintain accurate business records.
We may also use your information for essential communications, such as order confirmations, payment updates, shipping notifications, account information and important service updates.
Orders and Payments
If you purchase a product from us, we may request certain personal information in order to process your order. This may include contact information, billing information, shipping information and payment-related details.
Online card payments are processed securely through our payment gateway and may be processed using eWAY payment processing services. Your complete credit card details cannot be viewed by Aussie Direct Supply and are not permanently stored by us.
We may also accept payment by bank deposit and PayPal transfer where available. Payment instructions are provided during checkout or by customer service where applicable.
Storage and Security of Information
The security of your personal information is important to us. Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website.
We follow generally accepted industry practices to protect personal information submitted to us, both during transmission and once received. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
If you have any questions about security on our website, please contact us at support@aussiedirectsupply.com.
Access to Collected Information
If your personal information changes, or if you would like to access, correct, update or request deletion of your personal information, please contact us at support@aussiedirectsupply.com.
Communications
Aussie Direct Supply may use personal information for essential communications, including order updates, account information, customer service messages and important service details.
We may also send promotional emails from time to time. If you no longer wish to receive promotional communications, you can request to be removed from our mailing list by contacting us at support@aussiedirectsupply.com.
Discreet Packaging
We understand that customer privacy is important. Orders are shipped in plain, discreet packaging with no indication of product contents on the outside of the parcel, via Australia Post, with tracking.
Third Parties
Aussie Direct Supply may use trusted third-party service providers to help operate our website, process payments, fulfil orders, provide customer support, manage email communications and deliver parcels.
We may share information with these providers only where necessary for them to provide their services. These providers are not authorised to use your personal information for unrelated purposes.
This may include payment processors, website hosting providers, email service providers, analytics providers, Australia Post, courier companies and other order fulfilment partners.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance and assist with marketing or advertising activity.
Cookies may be used by our website platform, analytics tools, advertising platforms or other third-party services. You can manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
Legal Disclosure
We may disclose personal information where required by law, or where we believe disclosure is necessary to protect our rights, comply with a legal process, respond to a court order or protect the safety of our customers, business or website.
External Links
Links on the Aussie Direct Supply website to external websites are not covered by this Privacy Policy. This policy only applies to information collected through aussiedirectsupply.com.
Australian Privacy
Where applicable, we handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Changes to This Policy
We may update this Privacy & Security Policy from time to time. Any changes will be posted on this page. We recommend reviewing this policy periodically so you are aware of how we collect, use and protect personal information.